Cancellations and refunds

Last updated November 3, 2026

This page explains how cancellations and refunds work for slips, moorings and storage booked through DockPact, and for the marina membership.

Boaters

Each marina sets its own cancellation policy. It is shown on the listing and at checkout before you pay, and refunds follow that policy.
When a marina refunds a first payment under its policy, any DockPact fee in that payment is refunded in the same proportion. When the policy keeps the first payment, the fee is kept too.
If a marina cancels a booking it accepted, it must refund you in full, and any DockPact fee is refunded.
Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show them.
To ask for a refund, contact the marina first from your account. If you cannot reach an agreement, email us and we will help.

The membership renews each month until you cancel. You can cancel at any time on the membership page, and cancellation takes effect at the end of the month you have paid for.
Membership fees are not refundable and we do not refund partial months, except where the law requires it.